This Privacy Policy explains how Hospitals4u ("the App", "we", "us", "our"),
operated by fluelite solution, collects, uses,
discloses, and protects information when you use our mobile application. By downloading, installing,
or using Hospitals4u, you agree to the collection and use of information as described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
Account information: name, email address, phone number, and password when you register or sign in.
Profile information: age, gender, or other details you choose to add to your profile.
Appointment / booking details: hospital or doctor selected, appointment date/time, and reason for visit if you use the app to book appointments.
Health-related information you choose to share: symptoms, medical history notes, or documents you upload when seeking a hospital or specialist recommendation.
Communications: messages, reviews, ratings, or support requests you submit within the app.
Location data: approximate or precise location (with your permission) to show nearby hospitals, clinics, and pharmacies.
Usage data: pages viewed, searches performed, features used, and interaction timestamps.
Log data: IP address, crash reports, and diagnostic information for troubleshooting.
1.3 Information from Third Parties
If you sign in using Google, Facebook, or another provider, we receive basic profile information you authorize them to share.
Hospitals or clinics you interact with through the app may share appointment confirmations or status updates with us.
2. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain the App, including hospital search, navigation, and appointment booking.
Show relevant nearby hospitals, clinics, and healthcare providers based on your location.
Create and manage your account, and authenticate your identity.
Send appointment confirmations, reminders, and service-related notifications.
Respond to your support requests, questions, and feedback.
Improve app performance, fix bugs, and develop new features.
Detect, prevent, and address fraud, abuse, or security issues.
Comply with legal obligations, including healthcare-related recordkeeping requirements where applicable.
3. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
Recipient
Purpose
Hospitals, clinics, and healthcare providers listed in the app
To facilitate the appointment or inquiry you initiate
Service providers (hosting, analytics, cloud storage, push notifications)
To operate and improve the App on our behalf, under confidentiality obligations
Maps and location service providers (e.g., Google Maps)
To display hospital locations and directions
Legal and regulatory authorities
Where required by law, court order, or to protect rights, safety, or property
Business transfers
In connection with a merger, acquisition, or sale of assets, subject to this policy
4. Data Retention
We retain personal information for as long as your account is active or as needed to provide you services,
comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your
data at any time as described in Section 7.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your
information from unauthorized access, disclosure, alteration, or destruction. However, no method of
transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Children's Privacy
Hospitals4u is not directed to children under the age of 13 (or the applicable age of digital consent in your
region). We do not knowingly collect personal information from children. If you believe a child has provided
us with personal information, please contact us so we can delete it.
7. Your Rights and Choices
Access & correction: You may access and update your profile information within the app.
Deletion: You may request deletion of your account and associated data by contacting us at the email below.
Location permissions: You can enable or disable location access at any time through your device settings.
Notifications: You can opt out of non-essential push notifications in the app settings.
Regional rights: Depending on your location, you may have additional rights under laws such as the GDPR (EEA/UK), CCPA/CPRA (California), or India's Digital Personal Data Protection Act (DPDPA), including the right to data portability, restriction of processing, or filing a complaint with a supervisory authority.
8. Third-Party Services
The App may use third-party SDKs and services, such as mapping, analytics, crash reporting, and cloud
hosting providers. These providers may collect information as governed by their own privacy policies. We
encourage you to review the privacy policies of:
Google Play Services / Google Maps Platform
Firebase (Analytics, Crashlytics, Cloud Messaging) — if used
[List any other SDKs/analytics/ad networks you actually use]
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own, which may have
different data protection laws. Where required, we take steps to ensure appropriate safeguards are in place.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the
"Last updated" date above and, where appropriate, through an in-app notice. Continued use of the App after
changes take effect constitutes acceptance of the revised policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, contact us at:
Email: fluelitesolution@gmail.com
Company: fluelite solution
Address: trimurti chowk nashik maharastra
Before you publish: Replace every highlighted placeholder above with your real details, remove
any sections that don't apply to your app (e.g., if you don't collect health documents or don't use Firebase),
and add any data types your app actually collects but this draft doesn't cover. This document is a starting
template, not legal advice — for a healthcare-adjacent app, consider having a lawyer review it for compliance
with local health-data regulations (e.g., HIPAA in the US, DPDPA in India, GDPR in the EU) before resubmitting
to Google Play.